{"id":10,"date":"2022-12-30T16:17:18","date_gmt":"2022-12-30T16:17:18","guid":{"rendered":"https:\/\/nirvanakulture.com\/?page_id=10"},"modified":"2022-12-30T20:36:15","modified_gmt":"2022-12-30T20:36:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nirvanakulture.com\/refund_returns","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.19.4″ _module_preset=”default” custom_margin=”1rem||1rem||false|false” custom_padding=”0rem||0px||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” width=”90%” custom_margin=”0px||0rem||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”%91%93″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.19.2″ _module_preset=”default” text_font=”|||on|||||” text_text_color=”#a2a2a2″ text_font_size=”14px” link_text_color=”#a2a2a2″ custom_margin=”0px||1rem||false|false” custom_padding=”0px||0px||false|false” custom_css_main_element=”font-weight:400;” global_colors_info=”{}” theme_builder_area=”post_content”]Home<\/a><\/span><\/span>[\/et_pb_text][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.19.4″ _module_preset=”default” title_font=”|700||on|||||” title_text_color=”#75bc1e” title_font_size=”28px” title_letter_spacing=”0.5px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.4″ _module_preset=”default” width=”90%” custom_padding=”0rem||1rem||false|false” border_width_bottom=”1px” border_color_bottom=”#cccccc” border_style_bottom=”dotted” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”%91%93″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″ text_font_size=”14px” text_font=”|300|||||||” header_2_font=”|700|||||||” header_3_font=”|600|||||||” text_line_height=”24px” text_letter_spacing=”0.25px”]

At Nirvana Kulture we believe that our customers are our family. We put exceptional care in servicing our products, and it\u2019s our goal to make sure that you are 100% satisfied with the product you ordered. All products returned within 15 days of purchase will be applicable to a full refund, minus shipping. *Return Terms and Conditions apply<\/p>\n

Returns Terms and Conditions<\/h2>\n

If you are dissatisfied with the product ordered, we will refund the product ordered excluding the shipping charge. It will be the responsibility of the customer to return the product to Nirvana Kulture to receive a refund\/exchange on the product ordered.<\/p>\n

If the customer has consumed more than half of the product before deciding to contact us to process a refund\/exchange, a refund\/exchange will not be processed. This is to ensure the integrity of return requests and allow us to continue processing any future requests for you and other customers.<\/p>\n

All products damaged upon arrival, tampered with, or otherwise at the fault of Nirvana Kulture or the shipping company will be fully refunded once the product is returned to Nirvana Kulture. All shipping costs for the return will be the responsibility of Nirvana Kulture. Once the product is received you will be contacted within 14 days of receival for a product exchange or refund.<\/p>\n

We ask if you order a perishable product, such as “gummies,\u201d that you choose expedited shipping. This shipping option will ship to you via \u201cPriority Mail Option\u201d, and if any damages are present to the gummies, we will refund or exchange the product; and if applicable, pay for the product to be returned. If you fail to abide by the temperature warning and choose the standard shipping option, we will not be responsible for the state of the product, and you will not be eligible for a refund\/return.<\/p>\n

*If your order exceeds $100 and is eligible for free shipping, we will send it via the expedited method if it is a perishable product ordered. If it is damaged, we will work accordingly to offer you a refund\/exchange.<\/p>\n

Missing Items<\/h3>\n

If there are items missing from your order upon arrival, contact us at info@nirvanakulture.com or call (404) 850-0420. We will compare the shipped weight to the actual weight of the items you ordered to qualify it for a refund or resend of the products ordered. If we find there are products missing based on weight then we will resend the products or offer a refund.<\/p>\n

Payment Refunding<\/h3>\n

Please allow 5-10 days for refunds to arrive in your account. If you have not received funds after 10 days grace, email us at info@nirvanakulture.com for further instructions.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”colMain” _builder_version=”4.19.4″ _module_preset=”default” width=”90%” custom_padding=”1rem||0rem||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.19.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.19.4″ _module_preset=”default” text_font=”|||on|||||” text_text_color=”#7f7f7f” text_line_height=”1.25rem” header_3_font=”|700||on|||||” header_3_font_size=”24px” custom_margin=”||1rem||false|false” custom_padding=”||||false|false” custom_css_main_element=”font-weight:400;” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]

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Home<\/a><\/span><\/span>At Nirvana Kulture we believe that our customers are our family. We put exceptional care in servicing our products, and it\u2019s our goal to make sure that you are 100% satisfied with the product you ordered. All products returned within 15 days of purchase will be applicable to a full refund, minus shipping. *Return Terms […]<\/p>\n","protected":false},"author":1,"featured_media":3801,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

This is a sample page.<\/b><\/p>\n\n\n\n

Overview<\/h3>\n\n\n\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

Additional non-returnable items:<\/p>\n\n\n\n

    \n
  • Gift cards<\/li>\n
  • Downloadable software products<\/li>\n
  • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

    Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

    There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

      \n
    • Book with obvious signs of use<\/li>\n
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
    • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

      Refunds<\/h2>\n\n\n\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\nLate or missing refunds<\/b>\n\n\n\n

      If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

      If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\nSale items<\/b>\n\n\n\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

      Exchanges<\/h2>\n\n\n\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

      Gifts<\/h2>\n\n\n\n

      If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

      If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

      Shipping returns<\/h2>\n\n\n\n

      To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

      Need help?<\/h2>\n\n\n\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"yoast_head":"\nRefund and Returns Policy | Nirvana Kulture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nirvanakulture.com\/refund_returns\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy | Nirvana Kulture\" \/>\n<meta property=\"og:description\" content=\"At Nirvana Kulture we believe that our customers are our family. We put exceptional care in servicing our products, and it\u2019s our goal to make sure that you are 100% satisfied with the product you ordered. 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